Privacy Policy


Vivo Mobile, Inc. values our relationship with our customers. In order to provide our services as well as information regarding those services, Vivo Mobile ("Vivo" or "we") will occasionally ask you to provide us information about yourself and/or your business. This Privacy Policy describes the information we collect and how we use that information. If you have questions or concerns regarding this Privacy Policy, you can contact Vivo at By providing Vivo with personal information, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy takes effect on May 1, 2017. If you choose to visit, you give your consent to this Policy and our Terms & Conditions. This Policy may be revised over time. Any material changes will be effective only after we provide you with at least 30 days' notice of the amended Privacy Policy. We will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information and whether we will disclose it to anyone. Please check the Vivo website at at any time for the most current version of our Privacy Policy.


In connection with accessing our Services, Vivo collects and stores a limited amount of personally identifiable information from the users of its mobile application. The first kind of information we collect and store is information you provide to us. When you express an interest in obtaining various products and services from us, you may provide us with several types of personally identifiable information, which may include your name, postal address, e-mail address, day and evening phone numbers, credit card information, date of birth, employer information, user names and/or passwords. We may also collect information concerning the types of products you ordered or purchased, and the date of the order or purchase, when you register on, log on, or visit our website and when you participate in promotional offers. If you send us correspondence, including e-mails and faxes, we may retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Vivo to you. We retain these records in order to measure and improve our customer service. We may, over time, delete these records as permitted by law.

We may supplement personally identifiable information that we have collected directly from you with other information that we obtain from third parties. In addition, we may obtain information about individuals who are not yet users of our website. When we associate information that we obtain from third parties with personally identifiable information that we have collected under this Privacy Policy, we will treat the acquired information like the information that we collected ourselves and, except as permitted by this Privacy Policy, the information will not be shared with third parties.


We use the information we collect about you in order 1) to provide our services, 2) to provide customer service, 3) to improve our services and 4) to provide you information regarding our services and those of our affiliates. We give access to individually identifiable information only to those Vivo staff members who require to fulfill these functions. We also employ other companies and individuals to provide and perform certain website and e-commerce related functions on our behalf, such as fulfilling orders, delivering packages, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These companies and individuals may have access to personal information needed to perform these functions, but may not use it for any other purposes.

We may use your personally identifiable information to send you informational or promotional materials and may share your information with trusted third parties, who may also send you promotional materials for their own or co-branded goods and/or services. When we share your personal information with such a third party, your personal information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of your personal information. We will only share your information in this manner with your consent.

You can choose whether to receive promotional communications by notifying us of your decision to opt out of these communications at You also have the right to inform us of your specific wish that your information not be disclosed to third parties and may do so by contacting us at If you do not exercise your opt-out choices upon registration, it may take up to ninety (90) days for your opt-out choices to be fully effective. Our systems require time to update, and promotional mailings using personal information shared before you made the choice to opt-out may already be in process. Thus, you might continue to receive promotional materials from us based upon the personal information you have provided under this Privacy Policy for up to ninety (90) days. Similarly, your personal information might continue to be shared with third parties for promotional purposes for up to ninety (90) days.

We may also communicate with you via e-mail, U.S. mail or telephone to provide requested goods and/or services, answer questions regarding those goods and/or services, complete transactions requested by you, such as your purchase or return of a product, resolve complaints, or send you administrative communications either about your account with us or about important changes to our services, which may include any future changes to this Privacy Policy. Generally, you cannot opt out of these communications, but they will be primarily informational in nature rather than promotional. Regardless of any opt-out choices that you make, Vivo may disclose personal information when it believes in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena or (b) will help to enforce any terms and conditions of use of our mobile application; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our website, Vivo Mobile, and/or third parties, including the safety and security of property that belongs to Vivo Mobile or third parties. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Finally, in the event that all or substantially all of the assets relating to Vivo Mobile, Inc. are transferred or sold to another entity, personally identifiable information submitted to us may be transferred to the acquiring entity.


The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect customer's information from unauthorized access and improper use. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. For example, we:

  • Constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
  • Comply with applicable laws and security standards.
  • Securely transmit your sensitive Personal Information.
  • Train our staff and require them to safeguard your data.
  • Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.

Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.


You can review the personal information you provided us and make any desired changes to such information at any time by requesting a copy of the information maintained by Vivo about you at Upon request, Vivo will provide you a complete copy of the information maintained by Vivo about you for your review and correction.

© Copyright 2017 Vivo Mobile Inc.

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